Delivery Time is the sum of Processing Time and Shipping Time. The estimated processing time is listed on the product page, some popular styles can be shipped out in 1-2 working days, while engraved or custom orders may take up to 8-15 working days. Shipping time depends on the shipping method you selected. Free shipping usually takes about 8-13 working days, Standard shipping usually takes about 3-5 working days and Express shipping usually takes about 3-4 working days.

Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please feel free to contact us.

Once you place an order, we begin processing your jewelry. The estimated processing time is listed on the product page. This processing time does not include shipping time. We will inform you with an email after shipment. If you can't find an email fifteen days after you’ve placed the order, please feel free to contact us.

If your order hasn't been dispatched, you can either submit a ticket or chat with us to request a cancellation. Please note that we CANNOT cancel orders which have been shipped out.

Once your order is shipped, you will receive an email with the tracking number. Alternatively, you can track your order using this link:

Sometimes, the shipping information may take a while to update. If your shipment originates from our international warehouses, the information might not be updated while it's in transit or clearing customs. Updates will likely resume once it reaches a local shipping station.

Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package either, please do not hesitate to contact us.